Abstract: Susie the developer yells “You don’t know what you’re doing!” at Joe the Solutions Architect before storming out of the room and slamming the door. Dreaded by both ScrumMasters and Agile Managers alike, scenarios like this are one of many that you will encounter in this workshop. By arming your team with a communication feedback model, you can help them determine if and when to respond to challenging situations they may encounter in their work.
After this presentation and workshop, you will be able to facilitate your own Communication Feedback session with your team, and help team members decide if feedback is appropriate, and help them structure their feedback in a way that will result in more positive outcomes, get to the root of the issues they are trying to solve and improve the health of the team.
Learning Outcomes: - Provide Scrum Masters and other Agile Leaders with a model they can employ to help team members communicate effectively amongst themselves and resolve conflicts. We will provide a few scenarios and follow-up exercises for attendees to take with them.
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