Abstract:Are your delivery teams challenged with striking the right balance between creating scalable, high quality, releasable software with ensuring they are addressing the most important problems and opportunities for your customers? Does it take the full investment of building and launching a product to validate an idea? Do you have a nagging feeling that you may not be working on the right things?
At Pearson Online & Blended Learning, we met these challenges head on by creating and implementing a framework that includes early collaboration within a cross-functional team and a light-weight process. Based on Design Thinking principles and practices, the framework effectively balances discovery and delivery efforts. It ensures that, across the portfolio, our investments are focused on the right things, and the efforts of our delivery teams are aligned to solving the most important problems for our customers and addressing the most valuable opportunities for our business.
In this interactive session, we’ll reveal our discovery framework, approach to implementation, and share our triumphs and challenges. Each participant will have the opportunity to reflect on how a similar approach may help them address challenges within their own organizations. We will also collaboratively identify and troubleshoot potential problems you may encounter while implementing such a framework.
Learning Outcomes:- After the completion of this session, participants will be able to:
- Relate to how our discovery framework helps solve some commonly expressed organizational challenges
- Apply Design Thinking principles, tools and techniques to discovery efforts in an Agile environment
- Decide when and how to engage customers in identifying and validating the right solution to their problems
- Flex and fit the discovery framework for their individual environments
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