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Monday, August 5 • 14:45 - 15:15
Transforming Healthcare with Business Agility (Emilia Breton, Daniel Scalfaro)

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The cost of healthcare administration is crushing Americans. According to National Institute of Health, it was projected to be $315 billion in 2018. This is we (a major healthcare payer) recognized an opportunity to improve the lives of thousands of healthcare providers and people like you and me by streamlining the provider experience. We originally thought launching a single Agile Release Train would help release software faster, making it easier for doctors and administrators to work with the organization. Turns out, it would take far more than that. In this talk, Dan Scalfaro - Director of Digital IT at a national healthcare payer - and Emilia Breton – Agile coach at Accenture | SolutionsIQ - will share their experience working together over the course of 6 months to establish a powerful communication platform that would ultimately break down barriers that had existed between various business and IT organizations for decades. As a result of our partnership, the organization stands to drastically simplify antiquated processes in healthcare, which all of us benefit from in the form of happier, less stressed healthcare providers.
So often coaches are brought into a group to implement a framework and the group never realizes the results promised by agile evangelists. In order to realize the true power of agility we found that we needed to start with transforming leadership and bringing together people, from across different business and IT silos and groups. We started out looking to launch a train and discovered a diverse and powerful group with the ability to change the face of healthcare now and in the future. Over the course of 6 months we built a new group that cut across traditional functional towers, divisions and specialties to launch a new truly cross functional virtual organization with one focus, removing barriers for doctors and make their experience with the organization easy.

Lessons Learned from Your Experience:
  • Start with Why. Once you truly understand all of the driving factors from the business and IT sides the path becomes much more clear, and crossing the edge for true cultural change is a smaller leap.
  • Never underestimate the power of entrenched power structures, bringing multiple business and IT units together can be new and uncharted territory. It often threatens existing fiefdoms. Be prepared to address those who feel threatened and bring them in as allies.
  • Make sure you identify the people you need to make a lasting change happen, it takes a village, many of them may not be inside your traditional business or IT unit, don't be afraid to seek out the people with knowledge and skills you need.
  • Deep insights can be gained with a piece of string. Visualize the communication lines and relationships between groups and individuals, it will help you identify gaps and bottlenecks so that you can address them.
  • Changing the way an organization works requires far more than a single coach for a brief amount of time make sure you have the coaching support you need. If you want to create sustainable change find allies in business and IT, give them the knowledge and freedom so they are empowered to carry the change into their groups and departments, and let them do the work!

avatar for Emilia Breton

Emilia Breton

Agile Coach, Accenture|SolutionsIQ
I am a natural-born Agile thinker who managed to swim out of the PMI waterfall almost a decade ago. As an Agile coach, I am constantly looking for new ways to build better software and make the world a better place. As a passionate gamer I believe that teams who play together can... Read More →

Monday August 5, 2019 14:45 - 15:15 EDT
Chesapeake 7/8/9