Abstract: Using metrics for punitive reasons is a problem as old as time. In software, this is further complicated by the fact that people rarely agree on why we are collecting metrics in the first place. In this session we will explore how we can use metrics for good instead of evil.
By focusing on the goal of system improvement, rather than individual performance, we can begin leveraging data to make a positive difference in how we work while also delving into why we work the way we do.
This session will include real-world examples of problems that organizations create for themselves by using metrics for the wrong intent. We will also discuss examples of good metrics and how they can be used to make our lives better.
Learning Outcomes: - Know why we need good metrics
- Describe why organizations, often unintentionally, capture harmful metrics
- Explain how good metrics can drive good behaviors and how bad metrics can drive bad behaviors
- Understand how to identify good metrics at each tier of business
- Able to analyze an organization’s current metrics and determine whether they are being used for good or for evil
- Comprehend how to continuously improve the behaviors we see in our organization by continuously improving the metrics we use to measure success
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